Refund Policy
What is the Aneros Refund Policy?
Aneros offers a 90-Day Money-Back Guarantee. Customers may return their Aneros product for a refund if requested within 90 days from the purchase date.
How do I request a Refund?
Email support@aneros.com for a Refund Request Form.
Support will provide further instructions after verifying a customer’s product eligibility.
What products are eligible for a refund?
Only Aneros brand stimulators are eligible for a refund.
How many times can I return a product?
Customers are allowed 4 refund transactions every 12 months.
If a customer is requesting to return more than 1 device at one time, each device will be considered as 1 refund transaction.
For example, a customer requesting to return 3 devices will be logged as 3 refund transactions.
What if I purchased my Aneros product from another store?
Only products purchased directly from the Aneros website are eligible for a refund.
When will I receive my refund?
Refunds are issued within 1-2 days of receiving the returned item(s). Dependent on the Customer’s bank, funds will be returned within 3-5 business days.
Warranty Policy
What is the warranty for Aneros products?Upon approval from Aneros Support, products can be exchanged for a replacement.
The original product must be returned to Aneros in order for the replacement to be shipped out.
How long is the warranty?
Non-vibrating, non-electrical Aneros products are warrantied for the life of the product.
Vibrating, electrical Aneros products are warrantied for One year from the purchase date.
What warranty claims qualify for approval?
Aneros products are warrantied against all defects.
Defects can be, but are not limited to: broken pieces, scratches, dents, and deterioration.
*The entire device, plus any broken pieces, must be returned together to claim a warranty.
How do I claim a warranty?
To submit a warranty claim, the Customer must email support@aneros.com for a Warranty Approval Form.
Support will provide further instructions after verifying a customer’s product warranty.
What if I purchased my Aneros product from another store?
If obtained from a retail store or online seller, a proof of purchase (e.g. a receipt, invoice, etc.) will need to be provided to Support in order to verify the Aneros product’s warranty.
*Only purchases from the Aneros website or authorized resellers carry a warranty.
How do I know if the store I purchased from is an authorized reseller?
Please email support@aneros.com for questions regarding authorized resellers.
*Please be advised, Aneros does not have any authorized resellers on Amazon nor eBay.
What is the warranty for products of another brand that are sold on the Aneros website?
The Aneros Warranty does not cover these products.
Customers are limited to 4 refund transactions every 12 months. Each product returned is
considered as 1 transaction.
A 5% processing fee will be deducted from the refund total.
Please refer to the Refunds.